Shipping Policy
Domestic Shipping Policy
Shipping & Handling Time
Orders are processed and ready to ship within one business day (for stock items such as BumperPlugs™). Orders are not shipped on weekends or holidays. Tracking number is emailed when order ships. Carrier delays will show on tracking history. If we are experiencing high volume, shipments may be delayed by a few days. Please allow additional time in transit for delivery. We make every effort to expedite shipments quickly, but we cannot be responsible for carrier shipping delays.
If your address cannot be validated with our shipping databases we will notify you and the order will be delayed until we receive a correct address. Please avoid typos and always include unit/apartment numbers when necessary.
Shipping Rates & Delivery Estimates 1
Shipping charges are calculated at checkout. Delivery times have been extended by one or two days due to volume and staffing issues with all shipping carriers.
Shipping Options for BumperPlugs™
USPS First-Class is only available for orders with two pairs of BumperPlugs™. When the order exceeds $75, the shipping automatically changes from First-Class to Priority. Packages shipping with Priority Mail include $100 insurance and faster delivery times. The insurance will cover replacements if needed.
| Shipping Method | Estimated delivery times 2 |
|---|---|
| First-Class | 7 business days or less |
| Priority | 5 business days or less |
| Express / Overnight | 1-2 business days (most locations) |
Shipping Cutoff Times
Orders are not shipped on weekends or holidays.- Standard Shipping (First-Class & Priority): Orders received by 2pm ET are shipped the same business day.
- Overnight Shipping: Orders received by 1pm ET are shipped the same business day. Saturday delivery is not always guaranteed, depending on your location.
Delivery Issues? Missing Mail?
Received a "package delivered" email from USPS but the package was not delivered? Check your mailbox, front door, porch area or see if a neighbor received the package. Many times these are 'false' delivery scans. In cases like this, the package typically shows up in 1-2 days. If you do not receive it in that timeframe, please submit a Missing Mail Request or contact your local USPS office and ask to speak to the supervisor. Responses for missing mail claims may take 1-2 business days. If you are unable to get answers from USPS, please contact us and we will do our best to help. If necessary, a replacement will be processed, but you must take these steps first before reaching out to us.
Returns
Please see our Returns Policy. Once your return request is approved and you have an RMA number, please ship using any delivery method that includes tracking (FedEx Ground, UPS Ground, or USPS First-Class).
Domestic Service Alerts
Seeing delays on your package? Please check these pages for current service alerts and disruptions (e.g. natural disasters, tropical storms, forest fires, etc):
USPS Residential Service Disruptions
FedEx Service Alerts & Shipping Updates
International Shipping Policy
Shipping to Australia, New Zealand, UK, or the EU? Please read about new international shipping changes here.
For other international destinations, we offer these shipping options:
| Shipping Method | Estimated delivery times 2 |
|---|---|
| First-Class International | 14-21 business days (to many major markets) 2 |
| Priority International | 8-14 business days (to many major markets) 2 |
| Express International | 3-8 business days (to many major markets) 2 |
International Service Alerts
For up to date service alerts outside the US, please see the USPS International Service Alerts.
1All delivery times are estimates. For the most up-to-date information, please follow your tracking number. Delivery times have been extended by one or two business days due to carrier staffing and shipping volume issues.
2Actual transit time may vary for origin and destination.