International Shipping
International Shipping Policy
We’ve made some changes to our shipping options for international customers. If you are from outside North America, you’ll need to use a forwarding service called Stackry. Stackry gives you a U.S.-based address where we can ship your package. The shipping cost on our website is only for sending your package to Stackry.
Once your package reaches Stackry, they will let you know. You can then choose a delivery service like UPS, DHL, FedEx, or Global Mail to send your package from Stackry to your home country.
Sign up for a free account now with Stackry and use your Stackry address at checkout (or email to us if you already ordered). Please refer to the Stackry Shipping Calculator to find out how much it will cost to send your package from Stackry to your home country.
How does Stackry work?
- Create account at Stackry.com with our referral link. This provides $10 credit towards shipping costs.
- Use your Stackry address at checkout (or email the locker number if you already submitted the order).
- Once the package arrives at your personal Stackry locker, you will be notified by email.
- Choose from a wide variety of international carriers (UPS, DHL, FedEx, Global Mail) to forward the package from Stackry to your country.
Please note: forwarding options and pricing vary based on location
(e.g. how frequently carrier planes have trips to your country).
Current Service Alerts/Disruptions
All countries (outside North America)
Due to service failures outside of North America, and to assure packages are delivered without issue, all customers are required to use a forwarding agency.
UK & EU
As of July 1, 2021 the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 has been removed. As a result, all goods imported are subject to VAT.
Australia & New Zealand
As of September 9, 2021 international mail acceptance to Australia and New Zealand has been suspended due to carrier issues related to the COVID-19 pandemic.