International - Service Alerts

All countries (outside North America)

Due to service failures outside of North America, and to assure packages are delivered without issue, all customers are required to use a forwarding agency. See below for more details.

UK & EU

As of July 1, 2021 the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 has been removed. As a result, all goods imported are subject to VAT.

Australia & New Zealand

As of September 9, 2021 international mail acceptance to Australia and New Zealand has been suspended due to carrier issues related to the COVID-19 pandemic.

International Shipping Policy

Due to these changes, we request all international customers (outside of North America) use a forwarding agency with a US address. We've partnered with Stackry to simplify the process for our customers. The shipping costs reflected on your order are only to deliver the package from our office to the forwarding agency (Stackry). Once the package arrives at Stackry, you’ll be asked to select a forwarding service (UPS, DHL, FedEx, Global Mail) for the final shipment from Stackry to you. Please follow the registration link below to sign up for a free account with Stackry.

Stackry.com Registration Link

Make sure to enter 7377486 in the Referral Code field for a $10 USD credit, which can be used towards shipping costs. Review the Shipping Calculator to see current shipping rates for your country. Please send us your Stackry address once you have registered. Feel free to contact us with any questions. Thank you!